Shipping policy

All orders are processed within 24 to 48 business hours (excluding weekends and holidays) after receiving your order confirmation email.  When your order is shipped, you will receive another email or SMS notification. 

Shipping Services 

Standard delivery for Pilates Equipment is curtsied - as close to your entrance or garage as possible.

Large equipment is shipped by ground via freight carrier. The equipment is carefully packed in a cardboard or plywood box.

For curbside delivery you do not need to assist the driver in removing the equipment from the truck. It is recommended that there are two people available to assist with unpacking and carrying the equipment into the premises.

The carrier will call you to schedule your delivery. Delivery prices include one scheduled delivery attempt. If you are not present for the scheduled delivery time you may be responsible for additional fees.

Before accepting delivery, inspect the waybill to be sure that all packages noted on the waybill have been delivered to you. Upon 

Upon delivery, please inspect your order and note any shipping damage to outer box prior to signing for receipt of the order. We cannot be responsible for damage to your order that is not reported and noted on the waybill.

Timeline 

Pilates reformers will be shipped and delivered within 1 - 3 weeks of placing the order.